Duration: 6 hours and 55 minutes

Affected Components: Amsterdam, NL

Mar 23, 09:00:00 GMT+0
Identified - We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. Within this maintenance window, we will upgrade eligible servers in our Amsterdam location to the new hardware. We expect a downtime of between 15-60 minutes during the switchover period, however, the actual length may vary (it could be shorter or longer based on the size of your server). Please note that your Server IP will change. We have blocked out 1 day for this as we slowly upgrade servers, however, we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise the impact on customers..

Mar 23, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 23, 15:54:39 GMT+0
Completed - Maintenance has completed successfully..

Duration: 39 minutes

Affected Components: Control Panel (panel.shockbyte.com)

Mar 19, 14:50:35 GMT+0
Identified - We're aware of an issue preventing servers from exiting hibernation successfully. We're working on applying a fix..

Mar 19, 15:29:50 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 32 minutes

Affected Components: Tenant Systems / Shockbyte for Game Studios, Control Panel (panel.shockbyte.com)

Mar 19, 11:00:00 GMT+0
Identified - We have scheduled a maintenance window for Shockbyte Panel to upgrade our infrastructure. This maintenance is part of our ongoing efforts to ensure optimal performance and reliability. **No service disruption is expected** during this window; however, we are sharing this notice out of an abundance of caution. In the unlikely event of an interruption, you may experience temporary issues, such as the control panel appearing unresponsive or displaying a “Server connection lost” message for a few minutes. We appreciate your understanding and patience as we continue to improve our infrastructure. Thank you for your support..

Mar 19, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 19, 12:31:46 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 43 minutes

Affected Components: Texas, US

Mar 18, 10:15:00 GMT+0
Identified - We have scheduled a maintenance window in Texas, USA, to upgrade our network infrastructure. This maintenance is part of our ongoing efforts to ensure optimal performance and reliability. **We expect some brief routing/network instability for some downstream clients during this maintenance,** which may result in packet loss or latency spikes on some network routes for up to 5 minutes at a time. In the unlikely event of an interruption, you may experience temporary issues, such as the control panel appearing unresponsive or displaying a “Server connection lost” message for a few minutes. We appreciate your understanding and patience as we continue to improve our infrastructure. Thank you for your support..

Mar 18, 10:15:01 GMT+0
Identified - Maintenance is now in progress.

Mar 18, 11:58:03 GMT+0
Completed - Maintenance has completed successfully..

Duration: 59 minutes

Affected Components: Control Panel (panel.shockbyte.com), Tenant Systems / Shockbyte for Game Studios

Mar 17, 08:00:00 GMT+0
Identified - We are running some maintenance on the panel to improve performance and reliability..

Mar 17, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 08:58:33 GMT+0
Completed - Maintenance has completed successfully..

Duration: 44 minutes

Affected Components: Control Panel (panel.shockbyte.com)

Mar 13, 07:39:53 GMT+0
Investigating - Our authentication services are currently down, this prevent users from logging in to the Panel. We are currently investigating this incident..

Mar 13, 08:23:50 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours

Affected Components: Texas, US

Feb 25, 10:00:00 GMT+0
Identified - We have scheduled a maintenance window in Texas, USA, to upgrade our infrastructure. This maintenance is part of our ongoing efforts to ensure optimal performance and reliability. **No service disruption is expected** during this window; however, we are sharing this notice out of an abundance of caution. In the unlikely event of an interruption, you may experience temporary issues, such as the control panel appearing unresponsive or displaying a “Server connection lost” message for a few minutes. We appreciate your understanding and patience as we continue to improve our infrastructure. Thank you for your support..

Feb 25, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 25, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 32 minutes

Affected Components: Control Panel (panel.shockbyte.com)

Feb 18, 11:47:15 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 18, 12:19:06 GMT+0
Resolved - This incident has been resolved..

Duration: 9 hours

Affected Components: Texas, US

Feb 12, 06:00:00 GMT+0
Identified - An upstream network partner will be performing scheduled maintenance affecting a section of our infrastructure in **Texas, United States**. **No service disruption is expected** during this window; however, we are sharing this notice out of an abundance of caution. In the unlikely event of an interruption, you may experience a very brief network routing disruption that could last a few minutes and result in the control panel appearing unresponsive or displaying a “Server connection lost” message. We appreciate your understanding and patience as we continue to improve our network. Thank you for your support..

Feb 12, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 12, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 58 minutes

Affected Components: Control Panel (panel.shockbyte.com)

Feb 11, 15:35:13 GMT+0
Investigating - We are currently investigating this incident..

Feb 11, 16:33:03 GMT+0
Resolved - This incident has been resolved..

Duration: 42 minutes

Affected Components: Billing System (shockbyte.com/billing)

Feb 4, 18:26:45 GMT+0
Investigating - We're aware of an outage affecting our Client Area platform, we're working to identify the root cause of the issue..

Feb 4, 18:40:44 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 4, 19:08:53 GMT+0
Resolved - This incident has been resolved..

Duration: 10 days, 1 hour and 47 minutes

Jan 31, 11:01:32 GMT+0
Monitoring - We have taken temporary measures to disable scheduled and one-time customer backups in Australia over the weekend..

Feb 9, 16:19:45 GMT+0
Monitoring - Customer backups in Australia were re-enabled this morning, and we're continuing to monitor the stability of the feature..

Feb 10, 12:48:46 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 31 minutes

Affected Components: Oregon, US

Jan 26, 09:30:00 GMT+0
Identified - We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. We previously sent out emails to eligible customers about early access to upgrading to new hardware. Within this maintenance window, we will upgrade eligible servers in our Hillsboro location to the new hardware. We expect a downtime of between 15-60 minutes during the switchover period, however, the actual length may vary (it could be shorter or longer based on the size of your server). Please note that your Server IP will change. We have blocked out 2 days for this as we slowly upgrade servers, however, we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise the impact on customers. If you would like to upgrade earlier, you can do so by visiting your server's control panel and clicking "Transfer Now" on the upgrade alert:  (If you do not see this box, your server is not yet eligible. Rest assured, your server will be made eligible as soon as possible.).

Jan 26, 12:01:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 4 hours and 30 minutes

Affected Components: Texas, US

Jan 26, 09:30:00 GMT+0
Identified - We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. We previously sent out emails to eligible customers about early access to upgrading to new hardware. Within this maintenance window, we will upgrade eligible servers in our Texas location to the new hardware. We expect a downtime of between 15-60 minutes during the switchover period, however, the actual length may vary (it could be shorter or longer based on the size of your server). Please note that your Server IP will change. We have blocked 2 days for this as we slowly upgrade servers, however, we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise the impact on customers. If you would like to upgrade earlier, you can do so by visiting your server's control panel and clicking "Transfer Now" on the upgrade alert:  (If you do not see this box, your server is not yet eligible. Rest assured, your server will be made eligible as soon as possible.).

Jan 26, 12:01:19 GMT+0
Identified - Maintenance is now in progress..

Jan 26, 16:31:48 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours and 42 minutes

Affected Components: Control Panel (panel.shockbyte.com)

Jan 24, 00:47:00 GMT+0
Investigating - We are aware of degraded performance in the control panel. We are currently investigating this incident..

Jan 24, 03:29:07 GMT+0
Resolved - This incident has been resolved..

Duration: 42 minutes

Affected Components: Tenant Systems / Shockbyte for Game Studios, Control Panel (panel.shockbyte.com)

Dec 31, 09:22:16 GMT+0
Investigating - We are currently investigating this incident..

Dec 31, 10:04:21 GMT+0
Resolved - This incident has been resolved..

Duration: 11 hours

Affected Components: Virginia, US

Dec 24, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 23, 13:00:00 GMT+0
Identified - Our upstream infrastructure partner in the Virginia, US region has scheduled an emergency data centre maintenance to replace critical electrical components. This replacement will require a power shutdown of parts of our Virginia, US deployment. During this window, we expect service downtime of affected game servers in the region for approximately 2.50 hours. We expect this service downtime to begin at roughly 14:30 UTC. We sincerely apologise for the short notice and any inconvenience caused by this. Please contact our customer support team should you require any further assistance..

Dec 23, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 37 minutes

Affected Components: Tenant Systems / Shockbyte for Game Studios

Dec 22, 04:00:20 GMT+0
Monitoring - An issue with the orchestration API has been identified, causing some new server creation calls to encounter an error. We have implemented a fix and are monitoring the results. .

Dec 22, 05:37:24 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 37 minutes

Affected Components: Control Panel (panel.shockbyte.com)

Dec 17, 16:19:42 GMT+0
Investigating - We are currently investigating this incident..

Dec 17, 19:56:31 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours

Affected Components: Control Panel (panel.shockbyte.com)

Dec 16, 11:30:00 GMT+0
Identified - To continuously enhance your experience with our panel, we roll out updates and improvements on a weekly basis during a scheduled maintenance window. During this time, we will be implementing the latest changes, which include: * ✨ **New Features** — expanding panel capabilities to give you more tools and flexibility * 🚀 **Performance & Stability Improvements** — making everything faster and more reliable * 🔐 **Security Enhancements** — keeping your data and infrastructure safe We’ve allocated a **2-hour window** to methodically roll out these updates across our panel infrastructure. While the upgrade process is designed to be seamless, you may briefly see a **“server connection lost”** message on your server overview. This is expected and should resolve itself within a couple of minutes. ⚠️ **Important:** Your game server itself should not be affected by this maintenance. However, if you do encounter any unexpected issues, please don’t hesitate to [contact support](#) by opening a ticket. Thank you for your continued support and understanding!.

Dec 16, 11:30:01 GMT+0
Identified - Maintenance is now in progress.

Dec 16, 13:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 21 hours and 39 minutes

Affected Components: Control Panel (panel.shockbyte.com)

Dec 16, 13:51:21 GMT+0
Resolved - This incident has been resolved..

Dec 15, 16:12:33 GMT+0
Investigating - We are currently investigating an incident that prevents server owners from uninstalling Rust plugins..

Duration: 7 hours

Affected Components: Texas, US

Dec 12, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 12, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 12, 16:00:00 GMT+0
Identified - We will be performing scheduled network maintenance affecting a section of our infrastructure in **Texas, United States**. This maintenance is part of our ongoing efforts to ensure optimal performance and reliability. **No service disruption is expected** during this window; however, we are sharing this notice out of an abundance of caution. In the unlikely event of an interruption, you may experience temporary issues such as the control panel appearing unresponsive or displaying a “Server connection lost” message for up to 15 minutes at a time. We appreciate your understanding and patience as we continue to improve our network. Thank you for your support..

Duration: 2 hours

Affected Components: Control Panel (panel.shockbyte.com)

Dec 9, 11:30:00 GMT+0
Identified - To continuously enhance your experience with our panel, we roll out updates and improvements on a weekly basis during a scheduled maintenance window. During this time, we will be implementing the latest changes, which include: * ✨ **New Features** — expanding panel capabilities to give you more tools and flexibility * 🚀 **Performance & Stability Improvements** — making everything faster and more reliable * 🔐 **Security Enhancements** — keeping your data and infrastructure safe We’ve allocated a **2-hour window** to methodically roll out these updates across our panel infrastructure. While the upgrade process is designed to be seamless, you may briefly see a **“server connection lost”** message on your server overview. This is expected and should resolve itself within a couple of minutes. ⚠️ **Important:** Your game server itself should not be affected by this maintenance. However, if you do encounter any unexpected issues, please don’t hesitate to [contact support](#) by opening a ticket. Thank you for your continued support and understanding!.

Dec 9, 11:30:01 GMT+0
Identified - Maintenance is now in progress.

Dec 9, 13:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 hours

Affected Components: Amsterdam, NL

Dec 6, 00:00:00 GMT+0
Identified - We will be performing scheduled network maintenance affecting a section of our infrastructure in **Amsterdam, Netherlands**. This maintenance is part of our ongoing efforts to ensure optimal performance and reliability. **No service disruption is expected** during this window; however, we are sharing this notice out of an abundance of caution. In the unlikely event of an interruption, you may experience temporary issues such as the control panel appearing unresponsive or displaying a “Server connection lost” message for up to 15 minutes at a time. We appreciate your understanding and patience as we continue to improve our network. Thank you for your support..

Dec 6, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 6, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 hours

Affected Components: California, US

Dec 3, 17:00:00 GMT+0
Identified - We will be performing scheduled network maintenance affecting a section of our infrastructure in **California, United States**. This maintenance is part of our ongoing efforts to ensure optimal performance and reliability. **No service disruption is expected** during this window; however, we are sharing this notice out of an abundance of caution. In the unlikely event of an interruption, you may experience temporary issues such as the control panel appearing unresponsive or displaying a “Server connection lost” message for up to 15 minutes at a time. We appreciate your understanding and patience as we continue to improve our network. Thank you for your support..

Dec 3, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 4, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 34 minutes

Affected Components: Virginia, US

Dec 3, 09:27:32 GMT+0
Investigating - We're aware of an issue affecting some game servers in our Virginia, USA location. Affected servers may be unavailable in the Shockbyte Panel, or be unavailable in-game. We're working to determine the root cause of this issue..

Dec 3, 09:39:03 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 3, 10:01:49 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours

Affected Components: California, US

Dec 2, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 3, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 2, 17:00:00 GMT+0
Identified - We will be performing scheduled network maintenance affecting a section of our infrastructure in **California, US**. This maintenance is part of our ongoing efforts to ensure optimal performance and reliability. **No service disruption is expected** during this window; however, we are sharing this notice out of an abundance of caution. In the unlikely event of an interruption, you may experience temporary issues such as the control panel appearing unresponsive or displaying a “Server connection lost” message for up to 15 minutes at a time. We appreciate your understanding and patience as we continue to improve our network. Thank you for your support..

Duration: 2 hours

Affected Components: Control Panel (panel.shockbyte.com)

Dec 2, 11:30:00 GMT+0
Identified - To continuously enhance your experience with our panel, we roll out updates and improvements on a weekly basis during a scheduled maintenance window. During this time, we will be implementing the latest changes, which include: * ✨ **New Features** — expanding panel capabilities to give you more tools and flexibility * 🚀 **Performance & Stability Improvements** — making everything faster and more reliable * 🔐 **Security Enhancements** — keeping your data and infrastructure safe We’ve allocated a **2-hour window** to methodically roll out these updates across our panel infrastructure. While the upgrade process is designed to be seamless, you may briefly see a **“server connection lost”** message on your server overview. This is expected and should resolve itself within a couple of minutes. ⚠️ **Important:** Your game server itself should not be affected by this maintenance. However, if you do encounter any unexpected issues, please don’t hesitate to [contact support](#) by opening a ticket. Thank you for your continued support and understanding!.

Dec 2, 11:30:01 GMT+0
Identified - Maintenance is now in progress.

Dec 2, 13:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 hours

Affected Components: California, US

Dec 1, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 2, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 1, 17:00:00 GMT+0
Identified - We will be performing scheduled network maintenance affecting a section of our infrastructure in **California, US**. This maintenance is part of our ongoing efforts to ensure optimal performance and reliability. **No service disruption is expected** during this window; however, we are sharing this notice out of an abundance of caution. In the unlikely event of an interruption, you may experience temporary issues such as the control panel appearing unresponsive or displaying a “Server connection lost” message for up to 15 minutes at a time. We appreciate your understanding and patience as we continue to improve our network. Thank you for your support..

Duration: 1 hour and 33 minutes

Affected Components: Control Panel (panel.shockbyte.com)

Nov 29, 16:57:58 GMT+0
Investigating - We are currently investigating this incident. After transferring a server, the panel will show an error message "Setting Things Up"..

Nov 29, 17:40:34 GMT+0
Investigating - We are currently investigating this incident..

Nov 29, 18:31:21 GMT+0
Resolved - This incident has been resolved..

Duration: 44 minutes

Affected Components: Control Panel (panel.shockbyte.com)

Nov 28, 23:31:21 GMT+0
Investigating - We are currently investigating this incident..

Nov 29, 00:07:42 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 29, 00:14:57 GMT+0
Resolved - This incident has been resolved..

Duration: 7 minutes

Affected Components: Control Panel (panel.shockbyte.com)

Nov 26, 16:01:56 GMT+0
Investigating - We are currently investigating this incident..

Nov 26, 16:08:47 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours

Affected Components: Amsterdam, NL

Nov 26, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 26, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 26, 00:00:00 GMT+0
Identified - We will be performing scheduled network maintenance affecting a section of our infrastructure in **Amsterdam, Netherlands**. This maintenance is part of our ongoing efforts to ensure optimal performance and reliability. **No service disruption is expected** during this window; however, we are sharing this notice out of an abundance of caution. In the unlikely event of an interruption, you may experience temporary issues such as the control panel appearing unresponsive or displaying a “Server connection lost” message for up to 15 minutes at a time. We appreciate your understanding and patience as we continue to improve our network. Thank you for your support..

Duration: 7 hours

Affected Components: California, US

Nov 25, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 26, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 25, 17:00:00 GMT+0
Identified - We will be performing scheduled network maintenance on a section of our infrastructure in **California, USA**. This maintenance is part of our ongoing efforts to ensure optimal performance and reliability. No service disruption is planned during this window; however, we are sharing this notice out of an abundance of caution. In the unlikely event of an interruption, you may experience temporary issues such as the control panel appearing unresponsive, displaying a “Server connection lost” message, or the game server facing connectivity interruptions for up to 2 hours. We appreciate your understanding and patience as we continue to improve our network. Thank you for your support..

Duration: 7 hours

Affected Components: California, US

Nov 19, 17:00:00 GMT+0
Identified - We will be performing scheduled network maintenance on a section of our infrastructure in **California, USA**. This maintenance is part of our ongoing efforts to ensure optimal performance and reliability. No service disruption is planned during this window; however, we are sharing this notice out of an abundance of caution. In the unlikely event of an interruption, some services may experience temporary issues such as the control panel appearing unresponsive, displaying a “Server connection lost” message, or the game server facing connectivity interruptions for up to 15 minutes. We appreciate your understanding and patience as we continue to improve our network. Thank you for your support..

Nov 19, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 20, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 52 minutes

Affected Components: Website (shockbyte.com), GetBukkit, , Minecraft Time Machine, Billing System (shockbyte.com/billing), Control Panel (panel.shockbyte.com), Minecraft Server Type Distributors →

Nov 18, 11:30:00 GMT+0
Identified - We're aware of an outage affecting multiple services, including Shockbyte Panel and the Billing System. This is due to an incident at an up-stream provider. Game servers remain unaffected during this incident, although they cannot be controlled through Panel..

Nov 18, 15:28:22 GMT+0
Monitoring - Most services have now recovered, and we're continuing to monitor..

Nov 18, 17:21:47 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 36 minutes

Affected Components: Control Panel (panel.shockbyte.com)

Nov 16, 18:26:41 GMT+0
Resolved - This incident has been resolved..

Nov 16, 16:50:53 GMT+0
Investigating - We're aware of issues with the Shockbyte Panel, we're working to identify the root cause..

Duration: 3 hours and 59 minutes

Affected Components: Control Panel (panel.shockbyte.com)

Nov 11, 11:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Nov 11, 09:31:10 GMT+0
Identified - Maintenance is now in progress..

Nov 11, 13:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Control Panel (panel.shockbyte.com)

Nov 3, 11:30:00 GMT+0
Identified - To continuously enhance your experience with our panel, we roll out updates and improvements on a weekly basis during a scheduled maintenance window. During this time, we will be implementing the latest changes, which include: * ✨ **New Features** — expanding panel capabilities to give you more tools and flexibility * 🚀 **Performance & Stability Improvements** — making everything faster and more reliable * 🔐 **Security Enhancements** — keeping your data and infrastructure safe We’ve allocated a **2-hour window** to methodically roll out these updates across our panel infrastructure. While the upgrade process is designed to be seamless, you may briefly see a **“server connection lost”** message on your server overview. This is expected and should resolve itself within a couple of minutes. ⚠️ **Important:** Your game server itself should not be affected by this maintenance. However, if you do encounter any unexpected issues, please don’t hesitate to [contact support](#) by opening a ticket. Thank you for your continued support and understanding!.

Nov 3, 11:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 3, 13:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 27 minutes

Affected Components: Texas, US

Oct 30, 03:41:16 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 30, 03:58:37 GMT+0
Resolved - This incident has been resolved..

Oct 30, 02:32:03 GMT+0
Investigating - A small set of servers in our Dallas, Texas region are unable to start. We are investigating this incident. .

Duration: 2 hours

Affected Components: Control Panel (panel.shockbyte.com)

Oct 28, 11:30:00 GMT+0
Identified - To continuously enhance your experience with our panel, we roll out updates and improvements on a weekly basis during a scheduled maintenance window. During this time, we will be implementing the latest changes, which include: * ✨ **New Features** — expanding panel capabilities to give you more tools and flexibility * 🚀 **Performance & Stability Improvements** — making everything faster and more reliable * 🔐 **Security Enhancements** — keeping your data and infrastructure safe We’ve allocated a **2-hour window** to methodically roll out these updates across our panel infrastructure. While the upgrade process is designed to be seamless, you may briefly see a **“server connection lost”** message on your server overview. This is expected and should resolve itself within a couple of minutes. ⚠️ **Important:** Your game server itself should not be affected by this maintenance. However, if you do encounter any unexpected issues, please don’t hesitate to [contact support](#) by opening a ticket. Thank you for your continued support and understanding!.

Oct 28, 11:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 28, 13:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 day and 8 hours

Affected Components: Virginia, US

Oct 22, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 22, 08:30:00 GMT+0
Identified - We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. We previously sent out emails to eligible customers about early access to upgrading to new hardware, powered by the latest generation of AMD EPYC Turin CPUs. Within this maintenance window, we will upgrade eligible servers in our United States locations to the new hardware. We expect a downtime of between 15-60 minutes during the switchover period, however, the actual length may vary (it could be shorter or longer based on the size of your server). **Please note that your Server IP will change.** We have blocked out 2 days for this as we slowly upgrade servers, however, we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise the impact on customers. If you would like to upgrade earlier, you can do so by visiting your server's control panel and clicking "Transfer Now" on the upgrade alert: .

Oct 23, 16:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Control Panel (panel.shockbyte.com)

Oct 21, 10:30:00 GMT+0
Identified - To continuously enhance your experience with our panel, we roll out updates and improvements on a weekly basis during a scheduled maintenance window. During this time, we will be implementing the latest changes, which include: * ✨ **New Features** — expanding panel capabilities to give you more tools and flexibility * 🚀 **Performance & Stability Improvements** — making everything faster and more reliable * 🔐 **Security Enhancements** — keeping your data and infrastructure safe We’ve allocated a **2-hour window** to methodically roll out these updates across our panel infrastructure. While the upgrade process is designed to be seamless, you may briefly see a **“server connection lost”** message on your server overview. This is expected and should resolve itself within a couple of minutes. ⚠️ **Important:** Your game server itself should not be affected by this maintenance. However, if you do encounter any unexpected issues, please don’t hesitate to [contact support](#) by opening a ticket. Thank you for your continued support and understanding!.

Oct 21, 10:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 21, 12:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 41 minutes

Affected Components: Billing System (shockbyte.com/billing), Control Panel (panel.shockbyte.com)

Oct 20, 07:30:11 GMT+0
Identified - We're aware of an upstream outage affecting our email deliverability, which is impacting service emails and password reset emails..

Oct 20, 10:11:33 GMT+0
Resolved - Our upstream service provider's outage is now resolved, and emails are delivering as expected..

Duration: 3 minutes

Affected Components: Control Panel (panel.shockbyte.com)

Sep 30, 18:32:12 GMT+0
Resolved - This incident has been resolved..

Sep 30, 18:29:38 GMT+0
Investigating - We are currently investigating this incident..

Duration: 1 hour and 37 minutes

Affected Components: Frankfurt, DE

Sep 1, 23:00:00 GMT+0
Monitoring - We have identified an issue affecting a selection of game servers in Frankfurt, Germany. A fix has been rolled out and we are monitoring for any further impact. We apologise for any inconvenience caused by this..

Sep 2, 00:37:22 GMT+0
Resolved - This incident has been resolved..

Duration: 55 minutes

Affected Components: Oregon, US

Aug 27, 07:50:08 GMT+0
Monitoring - We have identified an upstream network disruption in the region affecting some services. We are continuing to monitor as the situation stabilises. Thank you for your patience..

Aug 27, 07:39:58 GMT+0
Investigating - We are currently investigating an incident affecting a selection of servers in Oregon, US. This incident could result in some servers being inaccessible via the control panel. We will post an update as soon as possible..

Aug 27, 08:35:15 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 26 minutes

Affected Components: Control Panel (panel.shockbyte.com)

Aug 21, 20:43:53 GMT+0
Monitoring - We are monitoring the situation..

Aug 21, 21:26:48 GMT+0
Resolved - This incident has been resolved..

Aug 21, 20:00:58 GMT+0
Investigating - We are currently investigating this incident..

Duration: 8 minutes

Affected Components: Control Panel (panel.shockbyte.com)

Aug 7, 15:11:23 GMT+0
Investigating - We are currently investigating this incident..

Aug 7, 15:19:03 GMT+0
Resolved - This incident has been resolved..

Duration: 52 minutes

Affected Components: Billing System (shockbyte.com/billing), Control Panel (panel.shockbyte.com)

Jul 20, 00:03:33 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 19, 23:40:20 GMT+0
Investigating - We are currently investigating an incident preventing access to the Shockbyte billing system and some server features. Game servers remain online and unaffected..

Jul 20, 00:31:57 GMT+0
Resolved - This incident has been resolved..