[Game Servers, Assorted] Outage

Incident Report for Shockbyte

Resolved

All affected customer servers should now be back online. This incident is resolved.

Posted Jan 27, 2021 - 11:19 UTC

Monitoring

The majority of affected servers are now starting, and we will continue to monitor for the next ~30 minutes.

Posted Jan 27, 2021 - 10:48 UTC

Update

We are continuing to investigate this issue.

Posted Jan 27, 2021 - 10:25 UTC

Investigating

We're aware of an outage affecting multiple nodes across our NA and EU locations, and we're currently working to identify the root cause of the issue.

Posted Jan 27, 2021 - 10:25 UTC

This incident affected: Game Servers: North America (Quebec, Canada, Oregon, USA) and Game Servers: Europe (England, UK, France).