Update - This incident was caused by a water leak in a part of this data centre. Unfortunately, some of the power delivery systems have been damaged, and work is ongoing to restore operations.
We are currently awaiting technicians on-site to move affected servers and associated networking to an unaffected part of the data centre, which should resolve the issue sooner.
Unfortunately, at this stage, we are still unable to provide an ETA on resolution. Please don't hesitate to get in touch with Customer Support by creating a ticket if you require assistance with compensation or with any available options: https://shockbyte.com/contact
We sincerely apologise for any inconvenience caused by this and thank everyone affected for your patience. Rest assured, work is being done over the weekend to ensure the affected nodes are back online as soon as possible.
Mar 24, 2024 - 07:40 UTC
Update - We are currently waiting for power to be restored to these nodes due to an incident that occurred in the data centre. All data is safe, however, we, unfortunately, do not have an ETA on when this will be resolved due to ongoing repairs.
If you are affected by this outage, please do not hesitate to reach out to our Customer Support teams by creating a ticket if you require further assistance: https://shockbyte.com/contact
Mar 22, 2024 - 01:38 UTC
Identified - We're aware of an outage impacting servers on the following nodes in France and are working to resolve this issue as soon as possible: 5247, 5248, 5249, 5250, 5251, 5252, 5253, 5254, 5255, 5256, 5257, 5258, 5259, 5260, 5261
Mar 21, 2024 - 14:54 UTC
Shockbyte.com
Operational
90 days ago
99.98
% uptime
Today
Billing System (shockbyte.com/billing)
Operational
90 days ago
100.0
% uptime
Today
Control Panel (mc.shockbyte.com)
?
Operational
90 days ago
100.0
% uptime
Today
Reseller API
?
Operational
90 days ago
100.0
% uptime
Today
Game Servers: North America
Operational
90 days ago
99.98
% uptime
Today
Quebec, Canada
Operational
90 days ago
100.0
% uptime
Today
Virginia, USA
Operational
90 days ago
100.0
% uptime
Today
Oregon, USA
Operational
90 days ago
100.0
% uptime
Today
California, USA
Operational
90 days ago
99.93
% uptime
Today
Texas, USA
Operational
90 days ago
100.0
% uptime
Today
Game Servers: Europe
Partial Outage
90 days ago
99.6
% uptime
Today
England, UK
Operational
90 days ago
100.0
% uptime
Today
France
Partial Outage
90 days ago
97.61
% uptime
Today
Germany
Operational
90 days ago
100.0
% uptime
Today
Poland
Operational
90 days ago
100.0
% uptime
Today
Netherlands
Operational
90 days ago
100.0
% uptime
Today
Luxembourg
Operational
90 days ago
100.0
% uptime
Today
Game Servers: Asia Pacific
Operational
90 days ago
100.0
% uptime
Today
Sydney, Australia
Operational
90 days ago
100.0
% uptime
Today
Singapore
Operational
90 days ago
100.0
% uptime
Today
MySQL Databases
Operational
90 days ago
100.0
% uptime
Today
North America
Operational
90 days ago
100.0
% uptime
Today
Europe
Operational
90 days ago
100.0
% uptime
Today
Australia
Operational
90 days ago
100.0
% uptime
Today
Singapore
Operational
90 days ago
100.0
% uptime
Today
DB02 Client Databases
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Mar 19, 11:06 UTC
Verifying -
Verification is currently underway for the maintenance items.
Mar 19, 08:37 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 UTC
Scheduled -
(Not all servers will be affected - scroll down to find out if your server is affected by this maintenance)
We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers.
On Tuesday 19th March, beginning at 00:00 UTC, we will be upgrading the hardware of many servers. We expect a downtime of up to 3 hours during the switchover period, however the actual length will vary (it could be shorter or longer).
We have blocked out 8 hours for this maintenance, however we do not expect servers to be affected for the entire period.
The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning.
Rest assured that we are making every effort to minimise impact to customers.
Your server ID, displayed on the Multicraft Control Panel, contains your node ID after the hyphen. An example would be 12345-23, where 23 is the node ID. You can check whether your server is affected by viewing the list of affected nodes below.
Affected servers could be subject to an IP change, in which case you will receive an email with your updated IP address.