Shockbyte - NA02 Client Databases Outage – Incident details

This incident has been resolved.

Data has been imported successfully and the database should now be fully accessible. We will continue monitoring for the next few hours to ensure services stabilise. Thank you for your patience. Please reach out to our support teams if you require any assistance or run into any further issues.

We are now 70% complete with the database being rebuilt. Due to the size of the dataset, this is taking longer than anticipated, we apologise for any inconvenience caused by this issue prolonging. However, we are making steady progress and will have positive updates soon. We will continue to post updates as this incident progresses. Thank you for being patient, please feel free to reach out to our support teams if you require further assistance during this incident.

The database is now being rebuilt with all data. Due to the size of the dataset, this is taking longer than anticipated, we apologise for any inconvenience caused by this issue prolonging. We will continue to post updates as this incident progresses.

We are currently working towards migrating data in NA02 to resume operations, this is expected to take a few hours unfortunately. No data loss has been caused by this incident and we are working to ensure all data is migrated safely. Once again, we apologise for any inconvenience this incident has caused.

We are continuing to work on a fix for this issue.

The issue has been identified, we are working on getting the database back up and running.

We are continuing to investigate this issue.