Shockbyte - Status Page

Experiencing minor outage

Some customers in various regions are unable to use their server.
  • Identified
    Update

    Since today, we are actively migrating servers from degraded regions, to more optimal regions.

  • Identified
    Identified

    A few weeks ago, we identified issues with our infrastructure deployment due to the underlying storage solution we were using. As a result, some servers in our Amsterdam, London, California, Texas, Vint Hill, India, Singapore and Melbourne clusters have been unable to start and may be stuck in states such as 'Provisioning Server', 'Resyncing Server' or 'Initialising'.

    Since then, we have deprecated the problematic system and replaced it with a more optimized solution. We are currently working on options to migrate all affected customers to this new system. We sincerely apologize for the inconvenience this has caused our customers and will be providing compensation to those affected by this issue.

    When we are ready, we will migrate your server to our new system. Please note that this will result in a change to your IP address and port.

    Customers already on the new infrastructure will not be affected by this issue. Thank you for your patience and understanding as we work to improve our services.

Website (shockbyte.com) - Operational

100% - uptime
Full History

Billing System (shockbyte.com/billing) - Operational

100% - uptime
Full History

Shockbyte Panel (panel.shockbyte.com) - Operational

100% - uptime
Full History

Control Panel (mc.shockbyte.com) - Operational

100% - uptime
Full History

Recent notices

September 16, 2024

September 15, 2024

Panel is not loading
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are aware that the panel is not loading, we are investigating the issue.

September 14, 2024

September 13, 2024

September 12, 2024

Outage of Servers in California
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have resolved the incident and are now monitoring for any further issues.

  • Identified
    Identified

    We have identified an issue with file systems on some servers in California. We are working on resolving this as soon as possible, we apologise for any inconvenience this may cause.

Intermittent Networking Issues in California
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The situation has stabilized and we are now monitoring for any further issues. We apologise for any inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    We are aware of intermittent networking issues affecting some servers in California and are investigating.

September 11, 2024

September 10, 2024

Server starting issues with Satisfactory
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Please do not attempt to kill your Satisfactory server.

    Due to a bug with our control panel, the stop or kill button may not work on your Satisfactory server.

    We are working on resolving this issue and will post updates when able on our status page.

    Once killed, you will require support assistance. Please contact support if your server is stuck at https://shockbyte.com/contact

Satisfactory servers cannot not start on Multicraft
  • Resolved
    Resolved

    This incident has been resolved. Satisfactory servers can now start again on Multicraft.

  • Identified
    Identified

    With the recent Satisfactory 1.0 update, Satisfactory servers will not start on our Multicraft panel. This is due to a change in the way how the game handles networking. A fix is outside of Shockbyte's control for our Multicraft panel. The game developers expect a fix to be made within this week.

    https://discord.com/channels/370472939054956546/902621736602861588/1283116293939269723

    On the new Shockbyte panel, your server will function as normal.

Show notice history