Shockbyte - [Game Servers, FL, NA] Service Disruption – Incident details

All systems operational

[Game Servers, FL, NA] Service Disruption

Resolved
Major outage
Started 3 days agoLasted about 11 hours

Affected

Game Servers: North America

Major outage from 6:45 PM to 3:39 AM, Operational from 3:39 AM to 5:25 AM

Florida, US

Major outage from 6:45 PM to 3:39 AM, Operational from 3:39 AM to 5:25 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    The issue has been identified. We are continuing to work on a fix for this incident with our upstream provider.

    We apologise for any inconvenience caused by this.

  • Investigating
    Investigating

    We are aware of an issue with accessing/connecting to servers in our Miami location and are actively investigating.