Shockbyte - [Multiple] Service Outage – Incident details

All systems operational

[Multiple] Service Outage

Resolved
Major outage
Started about 10 hours agoLasted about 6 hours

Affected

Website (shockbyte.com)

Major outage from 11:30 AM to 3:28 PM, Degraded performance from 3:28 PM to 5:21 PM

Billing System (shockbyte.com/billing)

Major outage from 11:30 AM to 3:28 PM, Degraded performance from 3:28 PM to 5:21 PM

Control Panel (panel.shockbyte.com)

Major outage from 11:30 AM to 3:28 PM, Degraded performance from 3:28 PM to 5:21 PM

Minecraft Server Type Distributors

Major outage from 11:30 AM to 3:28 PM, Degraded performance from 3:28 PM to 5:21 PM

Minecraft Time Machine

Major outage from 11:30 AM to 3:28 PM, Degraded performance from 3:28 PM to 5:21 PM

GetBukkit

Major outage from 11:30 AM to 3:28 PM, Degraded performance from 3:28 PM to 5:21 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Most services have now recovered, and we're continuing to monitor.

  • Identified
    Identified

    We're aware of an outage affecting multiple services, including Shockbyte Panel and the Billing System. This is due to an incident at an up-stream provider.

    Game servers remain unaffected during this incident, although they cannot be controlled through Panel.