Shockbyte - [Game Servers, US East] Emergency Infrastructure Maintenance – Maintenance details

All systems operational

[Game Servers, US East] Emergency Infrastructure Maintenance

Completed
Scheduled for December 23, 2025 at 1:00 PM – December 24, 2025 at 12:00 AM

Affects

Game Servers: North America

Under maintenance from 1:00 PM to 12:00 AM

Virginia, US

Under maintenance from 1:00 PM to 12:00 AM

Updates
  • Completed
    December 24, 2025 at 12:00 AM
    Completed
    December 24, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    December 23, 2025 at 1:00 PM
    In progress
    December 23, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    December 23, 2025 at 1:00 PM
    Planned
    December 23, 2025 at 1:00 PM

    Our upstream infrastructure partner in the Virginia, US region has scheduled an emergency data centre maintenance to replace critical electrical components. This replacement will require a power shutdown of parts of our Virginia, US deployment.

    During this window, we expect service downtime of affected game servers in the region for approximately 2.50 hours. We expect this service downtime to begin at roughly 14:30 UTC.

    We sincerely apologise for the short notice and any inconvenience caused by this. Please contact our customer support team should you require any further assistance.