Shockbyte - Notice history

All systems operational

Website (shockbyte.com) - Operational

Billing System (shockbyte.com/billing) - Operational

Control Panel (panel.shockbyte.com) - Operational

Reseller Systems / Shockbyte for Game Studios - Operational

Notice history

Dec 2024

Shockbyte Control Panel is inaccessible
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. As cache is building, the panel will become more responsive again.

  • Investigating
    Investigating

    We are currently investigating this incident. It appears that the control panel does not load for any questions.

[Game Servers, NA West] Service Disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are investigating an issue disrupting game servers in our Oregon, USA location. Affected customers may see "Server connection lost" on the control panel for the duration of the issue.

[Game Servers, SG] Service Disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the issue and are working to find a resolution as soon as possible.

  • Investigating
    Investigating

    We are aware of an issue disrupting game servers in our Singapore location and are investigating the incident.

Outage in SJC2
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating
    We are currently investigating this incident.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified an issue that could cause servers to not work.

  • Investigating
    Investigating

    We are experience issues with our storage systems on our sjc2 cluster.

[Game Servers, NA] Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The majority of affected servers should now be back online. The remaining affected servers should be online within 1 hour.

  • Investigating
    Investigating

    We're aware of an outage in our Hilsboro location (hil3) and are working to identify the root cause of the issue. Affected customers will experience "Server connection lost" issues for the duration of the outage.

Nov 2024

Newly purchased and updated servers are unusable
  • Resolved
    Resolved

    All affected servers are in working order again, thank you for your patience.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. Our team is at work repairing the affected services.

  • Identified
    Identified

    We've identified the issue and are working on a fix. Any currently broken game servers will be repaired by our team.

  • Investigating
    Investigating

    Newly created servers or servers that have had their instance switched, might get stuck in a state where they are no longer functional.

Client Area Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We're aware of an outage impacting our client area / billing system, and are working to identify the root cause of the issue.

Barotrauma servers crashing on start up.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
[Game Servers, AU] Service Disruption
  • Resolved
    Resolved

    This incident is now resolved.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are aware of issues affecting some servers in the region. This will result in "Server connection lost" appearing in your panel console or intermittent issues in-game.

    This is being investigated. We will notify of any updates. We apologise for any inconvenience caused.

[Game Servers, AU] Core Network Maintenance
  • Completed
    November 13, 2024 at 6:30 AM
    Completed
    November 13, 2024 at 6:30 AM
    Maintenance has completed successfully
  • In progress
    November 13, 2024 at 3:30 AM
    In progress
    November 13, 2024 at 3:30 AM
    Maintenance is now in progress
  • Planned
    November 13, 2024 at 3:30 AM
    Planned
    November 13, 2024 at 3:30 AM

    We have scheduled maintenance for our backbone network in Melbourne, Australia to roll out upgrades. No action is required from customers and there is no planned downtime for any services hosted in the region.

    While we have planned and prepared for no downtime or impact on customer services in the region, there may be a brief disruption in network connectivity for a few routes. This may only last a few seconds.

Oct 2024

Core Network Maintenance in Melbourne, Australia
  • Completed
    October 29, 2024 at 4:30 AM
    Completed
    October 29, 2024 at 4:30 AM
    Maintenance has completed successfully
  • In progress
    October 29, 2024 at 3:00 AM
    In progress
    October 29, 2024 at 3:00 AM
    Maintenance is now in progress
  • Planned
    October 29, 2024 at 3:00 AM
    Planned
    October 29, 2024 at 3:00 AM

    We have scheduled maintenance for our network in Melbourne, AU to upgrade a sector of the deployment. While we have planned and prepared for no downtime or impact on customer services in the region, there may be a brief disruption in network connectivity that may last a few seconds.

Minor Networking Outage in Dallas, Texas
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Fixes are now in place and access to any impacted services should be restored now. We will continue monitoring the situation to ensure all is well.

    We apologise for any inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    A minor networking incident has occurred impacting a few game servers, causing them to be unavailable on the panel and unreachable in-game. We are actively investigating the incident.

    Most game servers in the region continue to be available.

Network connectivity issues in Amsterdam
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We've applied a fix and are now monitoring the result, affected servers are now recovering.

  • Investigating
    Investigating

    Servers in Amsterdam might be unreachable due to network connectivity issues, our team is looking into the issue and identifying a fix.

Unreachable servers in Texas
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have applied a fix, and all affected servers should now be back online. We will continue to monitor the situation.

  • Identified
    Identified

    We've identified the issue and are working with our providers to resolve the outage.

  • Investigating
    Investigating

    We are currently investigating an incident where some servers in Texas are not reachable by our control panel.

Some game servers cannot be joined due to configuration issue
  • Resolved
    Resolved

    This incident has been resolved. All new servers that were purchased in the past 24 hours have been automatically restarted to ensure the impact is reduced.

  • Identified
    Identified

    We have identified the cause of the issues happening and are working on a solution.

  • Investigating
    Investigating

    We are currently looking into an issue where servers are not joinable, due to them being assigned 0 slots.

Oct 2024 to Dec 2024

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