Shockbyte - Notice history

Experiencing minor outage

Website (shockbyte.com) - Operational

100% - uptime
Feb 2024 · 100.00%Mar · 100.00%Apr · 100.00%
Feb 2024
Mar 2024
Apr 2024

Billing System (shockbyte.com/billing) - Operational

100% - uptime
Feb 2024 · 100.00%Mar · 100.00%Apr · 100.00%
Feb 2024
Mar 2024
Apr 2024

Shockbyte Panel (panel.shockbyte.com) - Operational

100% - uptime
Feb 2024 · 100.00%Mar · 100.00%Apr · 100.00%
Feb 2024
Mar 2024
Apr 2024

Control Panel (mc.shockbyte.com) - Operational

100% - uptime
Feb 2024 · 100.00%Mar · 100.00%Apr · 100.00%
Feb 2024
Mar 2024
Apr 2024

Notice history

Apr 2024

[Game Servers, EU] Server Migration
  • Completed
    April 26, 2024 at 1:12 PM
    Completed
    April 26, 2024 at 1:12 PM

    The scheduled maintenance has been completed.

  • In progress
    April 26, 2024 at 8:00 AM
    In progress
    April 26, 2024 at 8:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    April 26, 2024 at 7:00 AM
    Planned
    April 26, 2024 at 7:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    April 25, 2024 at 10:55 AM
    Planned
    April 25, 2024 at 10:55 AM

    (Not all servers will be affected - scroll down to find out if your server is affected by this maintenance) We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. On Friday 26th April, beginning at 8:00 UTC, we will be upgrading the hardware of many servers. We expect a downtime of up to 3 hours during the switchover period, however the actual length will vary (it could be shorter or longer). We have blocked out 4 hours for this maintenance, however we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise impact to customers. If you would like to schedule an early transfer before the maintenance (to avoid the maintenance), please submit a support ticket from the client area with the title "Maintenance Transfer" and we will make every effort to accommodate your request. Please note that your Server IP will change if you choose to do this.

    How do I know if my server is affected?
    Your server ID, displayed on the Multicraft Control Panel, contains your node ID after the hyphen. An example would be 12345-23, where 23 is the node ID. You can check whether your server is affected by viewing the list of affected nodes below. Affected servers could be subject to an IP change, in which case you will receive an email with your updated IP address. Affected nodes: 532, 533, 535

[Game Servers, NA and EU] Server Migration
  • Completed
    April 24, 2024 at 3:57 PM
    Completed
    April 24, 2024 at 3:57 PM

    The scheduled maintenance has been completed.

  • In progress
    April 24, 2024 at 9:00 AM
    In progress
    April 24, 2024 at 9:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    April 24, 2024 at 8:00 AM
    Planned
    April 24, 2024 at 8:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    April 23, 2024 at 2:16 PM
    Planned
    April 23, 2024 at 2:16 PM

    (Not all servers will be affected - scroll down to find out if your server is affected by this maintenance) We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. On Wednesday 24th April, beginning at 9:00 UTC, we will be upgrading the hardware of many servers. We expect a downtime of up to 3 hours during the switchover period, however the actual length will vary (it could be shorter or longer). We have blocked out 8 hours for this maintenance, however we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise impact to customers. If you would like to schedule an early transfer before the maintenance (to avoid the maintenance), please submit a support ticket from the client area with the title "Maintenance Transfer" and we will make every effort to accommodate your request. Please note that your Server IP will change if you choose to do this.

    How do I know if my server is affected?
    Your server ID, displayed on the Multicraft Control Panel, contains your node ID after the hyphen. An example would be 12345-23, where 23 is the node ID. You can check whether your server is affected by viewing the list of affected nodes below. Affected servers could be subject to an IP change, in which case you will receive an email with your updated IP address. Affected nodes: 78, 514, 572

[Game Servers, NA and EU] Server Migration
  • Completed
    April 09, 2024 at 2:55 PM
    Completed
    April 09, 2024 at 2:55 PM

    The scheduled maintenance has been completed.

  • In progress
    April 09, 2024 at 10:00 AM
    In progress
    April 09, 2024 at 10:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    April 09, 2024 at 9:00 AM
    Planned
    April 09, 2024 at 9:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    April 08, 2024 at 11:33 AM
    Planned
    April 08, 2024 at 11:33 AM

    (Not all servers will be affected - scroll down to find out if your server is affected by this maintenance) We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. On Tuesday 9th April, beginning at 10:00 UTC, we will be upgrading the hardware of many servers. We expect a downtime of up to 3 hours during the switchover period, however the actual length will vary (it could be shorter or longer). We have blocked out 8 hours for this maintenance, however we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise impact to customers. If you would like to schedule an early transfer before the maintenance (to avoid the maintenance), please submit a support ticket from the client area with the title "Maintenance Transfer" and we will make every effort to accommodate your request. Please note that your Server IP will change if you choose to do this.

    How do I know if my server is affected?
    Your server ID, displayed on the Multicraft Control Panel, contains your node ID after the hyphen. An example would be 12345-23, where 23 is the node ID. You can check whether your server is affected by viewing the list of affected nodes below. Affected servers could be subject to an IP change, in which case you will receive an email with your updated IP address. Affected nodes: 82, 84, 99, 559

Mar 2024

[Game Servers, France] Service Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    All affected nodes are back online. There has been no data loss, all servers should be up and running as expected. We will continue to monitor to ensure full operation.

  • Identified
    Update

    Node 5250 is now back online. We are continuing to work to restore service for other affected customers.

  • Identified
    Update

    This incident was caused by a water leak in a part of this data centre. Unfortunately, some of the power delivery systems have been damaged, and work is ongoing to restore operations. We are currently awaiting technicians on-site to move affected servers and associated networking to an unaffected part of the data centre, which should resolve the issue sooner. Unfortunately, at this stage, we are still unable to provide an ETA on resolution. Please don't hesitate to get in touch with Customer Support by creating a ticket if you require assistance with compensation or with any available options: https://shockbyte.com/contact We sincerely apologise for any inconvenience caused by this and thank everyone affected for your patience. Rest assured, work is being done over the weekend to ensure the affected nodes are back online as soon as possible.

  • Identified
    Update

    We are currently waiting for power to be restored to these nodes due to an incident that occurred in the data centre. All data is safe, however, we, unfortunately, do not have an ETA on when this will be resolved due to ongoing repairs. If you are affected by this outage, please do not hesitate to reach out to our Customer Support teams by creating a ticket if you require further assistance: https://shockbyte.com/contact

  • Identified
    Identified

    We're aware of an outage impacting servers on the following nodes in France and are working to resolve this issue as soon as possible: 5247, 5248, 5249, 5250, 5251, 5252, 5253, 5254, 5255, 5256, 5257, 5258, 5259, 5260, 5261

[Game Servers, NA and EU] Server Migration
  • Completed
    March 19, 2024 at 11:06 AM
    Completed
    March 19, 2024 at 11:06 AM

    The scheduled maintenance has been completed.

  • Update
    March 19, 2024 at 8:37 AM
    In progress
    March 19, 2024 at 8:37 AM

    Verification is currently underway for the maintenance items.

  • In progress
    March 19, 2024 at 12:00 AM
    In progress
    March 19, 2024 at 12:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    March 18, 2024 at 10:59 PM
    Planned
    March 18, 2024 at 10:59 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    March 15, 2024 at 11:52 AM
    Planned
    March 15, 2024 at 11:52 AM

    (Not all servers will be affected - scroll down to find out if your server is affected by this maintenance) We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. On Tuesday 19th March, beginning at 00:00 UTC, we will be upgrading the hardware of many servers. We expect a downtime of up to 3 hours during the switchover period, however the actual length will vary (it could be shorter or longer). We have blocked out 8 hours for this maintenance, however we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise impact to customers. If you would like to schedule an early transfer before the maintenance (to avoid the maintenance), please submit a support ticket from the client area with the title "Maintenance Transfer" and we will make every effort to accommodate your request. Please note that your Server IP will change if you choose to do this.

    How do I know if my server is affected?
    Your server ID, displayed on the Multicraft Control Panel, contains your node ID after the hyphen. An example would be 12345-23, where 23 is the node ID. You can check whether your server is affected by viewing the list of affected nodes below. Affected servers could be subject to an IP change, in which case you will receive an email with your updated IP address. Affected nodes: 206, 207, 214, 215, 216, 217, 218, 219, 227, 228, 229, 232, 260, 264, 751, 752, 753, 756, 759, 764

Feb 2024 to Apr 2024

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