Shockbyte - Notice history

All systems operational

Website (shockbyte.com) - Operational

Billing System (shockbyte.com/billing) - Operational

Control Panel (panel.shockbyte.com) - Operational

Reseller Systems / Shockbyte for Game Studios - Operational

Notice history

Jun 2025

Unable to create backups
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
[Satisfactory] Server unavailability after upgrade to v1.1.0.0
  • Resolved
    Resolved

    This update has now been live for 2 weeks, closing this issue.

  • Monitoring
    Monitoring

    After a recent Satisfactory game update, the networking requirements have changed, which causes connection issues for players.

    In order to apply the fix to your server, simply click the "Apply Changes" button on your Shockbyte Panel dashboard. This will restart your server with the updated configuration, and your server will be accessible again.

[Game Servers, DE] Service Disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. Please contact support if issues persist further.

  • Investigating
    Investigating
    We are currently investigating this incident.
[Game Servers, FL, NA] Service Disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are continuing to work on a fix for this incident. Some servers have returned to normal operating state.

  • Investigating
    Investigating

    We are aware of an issue with accessing/connecting to servers in our Miami location and are actively investigating.

[Game Servers, FL, NA] Service Disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    The issue has been identified. We are continuing to work on a fix for this incident with our upstream provider.

    We apologise for any inconvenience caused by this.

  • Investigating
    Investigating

    We are aware of an issue with accessing/connecting to servers in our Miami location and are actively investigating.

May 2025

Email Delivery Failures
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue causing intermittent failures in our email delivery system. This may affect the ability to receive:

    • Password reset emails

    • Billing-related notifications

    • Panel invitations

    • Other automated service emails

    We're actively working to identify the root cause and implement a resolution as soon as possible.

[Game Servers, DE] Service Instability
  • Resolved
    Resolved

    Servers should now be accessible through the Shockbyte Panel. If you continue to experience service disruptions, please contact support https://shockbyte.com/contact

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. If you continue to experience service disruptions please contact support https://shockbyte.com/contact

  • Investigating
    Investigating

    We are currently experiencing issues affecting our Frankfurt, Germany, location.

    Some servers are unable to be accessed through the Shockbyte Panel, we are working to resolve the issue.

[Game Servers, IN] Service Instability
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing intermittent network issues affecting our Mumbai, India, location.

    You may encounter reduced performance or occasional connection disruptions while our service provider works to resolve the issue.

[Game Servers, FL, NA] Network Maintenance
  • Completed
    May 19, 2025 at 3:30 AM
    Completed
    May 19, 2025 at 3:30 AM
    Maintenance has completed successfully
  • In progress
    May 19, 2025 at 2:30 AM
    In progress
    May 19, 2025 at 2:30 AM
    Maintenance is now in progress
  • Planned
    May 19, 2025 at 2:30 AM
    Planned
    May 19, 2025 at 2:30 AM

    We will be conducting quick maintenance to upgrade a section of the network in our Miami location.

    We do not expect any service interruption during this window, but some servers may experience issues contacting authentication servers, downloading updates, or receiving DNS resolutions for a few minutes during the window.

SJC Game Servers Unreachable Outside USA
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.

Apr 2025

Shockbyte Authentication Service offline
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

  • Resolved
    Resolved

    The Shockbyte Authentication service is back.

Unable to install CurseForge modpacks
  • Resolved
    Resolved

    The issues with CurseForge have been resolved. Thank you for your patience.

  • Identified
    Identified

    We have removed CurseForge plugins and modpacks from our panel, this is because we have identified issues that are outside of our control.

  • Investigating
    Investigating
    We are currently investigating this incident.
[Game Servers, DE] Service Instability
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have identified the issue with the region and have rolled out fixes.

    Affected servers will be stuck in an initializing state or show as "Server Connection Lost". If your server is still having these issues, please reach out to our support team.

  • Investigating
    Investigating

    We are currently investigating an issue in our Germany region that may cause some servers to be stuck in an initializing state.

[Game Servers, Miami] Service Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We're aware of a networking outage affecting our game servers in Miami, and we're working to identify the root cause of the issue.

[Game Servers, FR] Service Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We observed an outage beginning approximately 30 minutes ago in our Gravelines, France location. Service has been restored and we are monitoring the situation.

    We apologise for any inconvenience caused.

Apr 2025 to Jun 2025

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