[Game Servers, AU, EU and NA] Server Migration

Scheduled Maintenance Report for Shockbyte

Completed

The maintenance is now complete. All affected customers have received an email with their updated server IP, if there was a change.

If you have any questions, or require further assistance, please open a support ticket at: https://shockbyte.com/billing/submitticket.php

Posted Sep 07, 2023 - 13:53 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 07, 2023 - 08:00 UTC

Update

The list of affected nodes has been updated to include: 80, 81, 170, 221, 177, 220, 198, 167, 225, 154, 179, 222, 196, 189, 173

Posted Sep 06, 2023 - 10:33 UTC

Scheduled

(Not all servers will be affected - scroll down to find out if your server is affected by this maintenance)

We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers.

On Thursday 7th September, beginning at 8am UTC, we will be upgrading the hardware of many servers in our Europe and Australia locations. We expect a downtime of up to 3 hours during the switchover period, however the actual length will vary (it could be shorter or longer).

We have blocked out 8 hours for this maintenance, however we do not expect servers to be affected for the entire period.

The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning.

Rest assured that we are making every effort to minimise impact to customers.

If you would like to schedule an early transfer before the maintenance (to avoid the maintenance), please submit a support ticket from the client area with the title "Maintenance Transfer" and we will make every effort to accommodate your request. Please note that your Server IP will change if you choose to do this.

How do I know if my server is affected?

Your server ID, displayed on the Multicraft Control Panel, contains your node ID after the hyphen. An example would be 12345-23, where 23 is the node ID. You can check whether your server is affected by viewing the list of affected nodes below.

Affected servers could be subject to an IP change, in which case you will receive an email with your updated IP address.

Affected nodes: 80, 81, 170, 221, 177, 220, 198, 167, 225, 154, 179, 222, 196, 189, 173, 539, 574, 575, 576, 600, 601, 602, 604, 606, 611, 739, 740, 746, 747, 750, 754, 760, 762, 763, 765, 766, 769, 770, 777, 778, 779, 780, 1509, 1514, 1515, 1522

Posted Sep 05, 2023 - 19:51 UTC

This scheduled maintenance affected: Game Servers: North America (Quebec, Canada), Game Servers: Europe (England, UK, France, Germany, Poland), and Game Servers: Asia Pacific (Sydney, Australia).