Shockbyte - Notice history

System Under Maintenance

Website (shockbyte.com) - Operational

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Sep 2025 · 100.00%Oct · 100.00%Nov · 100.00%

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Billing System (shockbyte.com/billing) - Operational

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Sep 2025 · 100.00%Oct · 100.00%Nov · 100.00%

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Sep 2025
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Control Panel (panel.shockbyte.com) - Operational

100% - uptime
Sep 2025 · 100.00%Oct · 100.00%Nov · 100.00%

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Sep 2025
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Notice history

Nov 2025

Weekly Panel Maintenance
  • Completed
    November 03, 2025 at 1:30 PM
    Completed
    November 03, 2025 at 1:30 PM
    Maintenance has completed successfully
  • In progress
    November 03, 2025 at 11:30 AM
    In progress
    November 03, 2025 at 11:30 AM
    Maintenance is now in progress
  • Planned
    November 03, 2025 at 11:30 AM
    Planned
    November 03, 2025 at 11:30 AM

    To continuously enhance your experience with our panel, we roll out updates and improvements on a weekly basis during a scheduled maintenance window.

    During this time, we will be implementing the latest changes, which include:

    • ✨ New Features — expanding panel capabilities to give you more tools and flexibility

    • 🚀 Performance & Stability Improvements — making everything faster and more reliable

    • 🔐 Security Enhancements — keeping your data and infrastructure safe

    We’ve allocated a 2-hour window to methodically roll out these updates across our panel infrastructure. While the upgrade process is designed to be seamless, you may briefly see a “server connection lost” message on your server overview. This is expected and should resolve itself within a couple of minutes.

    ⚠️ Important: Your game server itself should not be affected by this maintenance. However, if you do encounter any unexpected issues, please don’t hesitate to contact support by opening a ticket.

    Thank you for your continued support and understanding!

Oct 2025

[Game Servers, NA] Some Servers Unable To Start
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    A small set of servers in our Dallas, Texas region are unable to start. We are investigating this incident.

Weekly Panel Maintenance
  • Completed
    October 28, 2025 at 1:30 PM
    Completed
    October 28, 2025 at 1:30 PM
    Maintenance has completed successfully
  • In progress
    October 28, 2025 at 11:30 AM
    In progress
    October 28, 2025 at 11:30 AM
    Maintenance is now in progress
  • Planned
    October 28, 2025 at 11:30 AM
    Planned
    October 28, 2025 at 11:30 AM

    To continuously enhance your experience with our panel, we roll out updates and improvements on a weekly basis during a scheduled maintenance window.

    During this time, we will be implementing the latest changes, which include:

    • ✨ New Features — expanding panel capabilities to give you more tools and flexibility

    • 🚀 Performance & Stability Improvements — making everything faster and more reliable

    • 🔐 Security Enhancements — keeping your data and infrastructure safe

    We’ve allocated a 2-hour window to methodically roll out these updates across our panel infrastructure. While the upgrade process is designed to be seamless, you may briefly see a “server connection lost” message on your server overview. This is expected and should resolve itself within a couple of minutes.

    ⚠️ Important: Your game server itself should not be affected by this maintenance. However, if you do encounter any unexpected issues, please don’t hesitate to contact support by opening a ticket.

    Thank you for your continued support and understanding!

[Game Servers, US] Upgrades to New Hardware
  • Completed
    October 23, 2025 at 4:30 PM
    Completed
    October 23, 2025 at 4:30 PM
    Maintenance has completed successfully
  • In progress
    October 22, 2025 at 8:30 AM
    In progress
    October 22, 2025 at 8:30 AM
    Maintenance is now in progress
  • Planned
    October 22, 2025 at 8:30 AM
    Planned
    October 22, 2025 at 8:30 AM

    We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. We previously sent out emails to eligible customers about early access to upgrading to new hardware, powered by the latest generation of AMD EPYC Turin CPUs.

    Within this maintenance window, we will upgrade eligible servers in our United States locations to the new hardware. We expect a downtime of between 15-60 minutes during the switchover period, however, the actual length may vary (it could be shorter or longer based on the size of your server). Please note that your Server IP will change.

    We have blocked out 2 days for this as we slowly upgrade servers, however, we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise the impact on customers.

    If you would like to upgrade earlier, you can do so by visiting your server's control panel and clicking "Transfer Now" on the upgrade alert:

    https://i.rebooti.ng/f/CjcgqizX1q.png
Weekly Panel Maintenance
  • Completed
    October 21, 2025 at 12:30 PM
    Completed
    October 21, 2025 at 12:30 PM
    Maintenance has completed successfully
  • In progress
    October 21, 2025 at 10:30 AM
    In progress
    October 21, 2025 at 10:30 AM
    Maintenance is now in progress
  • Planned
    October 21, 2025 at 10:30 AM
    Planned
    October 21, 2025 at 10:30 AM

    To continuously enhance your experience with our panel, we roll out updates and improvements on a weekly basis during a scheduled maintenance window.

    During this time, we will be implementing the latest changes, which include:

    • ✨ New Features — expanding panel capabilities to give you more tools and flexibility

    • 🚀 Performance & Stability Improvements — making everything faster and more reliable

    • 🔐 Security Enhancements — keeping your data and infrastructure safe

    We’ve allocated a 2-hour window to methodically roll out these updates across our panel infrastructure. While the upgrade process is designed to be seamless, you may briefly see a “server connection lost” message on your server overview. This is expected and should resolve itself within a couple of minutes.

    ⚠️ Important: Your game server itself should not be affected by this maintenance. However, if you do encounter any unexpected issues, please don’t hesitate to contact support by opening a ticket.

    Thank you for your continued support and understanding!

[Game Servers, US] Upgrades to New Hardware
  • Completed
    October 21, 2025 at 4:30 PM
    Completed
    October 21, 2025 at 4:30 PM
    Maintenance has completed successfully
  • In progress
    October 20, 2025 at 8:30 AM
    In progress
    October 20, 2025 at 8:30 AM
    Maintenance is now in progress
  • Planned
    October 20, 2025 at 8:30 AM
    Planned
    October 20, 2025 at 8:30 AM

    We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. We previously sent out emails to eligible customers about early access to upgrading to new hardware, powered by the latest generation of AMD EPYC Turin CPUs.

    Within this maintenance window, we will upgrade eligible servers in our United States locations to the new hardware. We expect a downtime of between 15-60 minutes during the switchover period, however, the actual length may vary (it could be shorter or longer based on the size of your server). Please note that your Server IP will change.

    We have blocked out 2 days for this as we slowly upgrade servers, however, we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise the impact on customers.

    If you would like to upgrade earlier, you can do so by visiting your server's control panel and clicking "Transfer Now" on the upgrade alert:

    https://i.rebooti.ng/f/CjcgqizX1q.png

Sep 2025

[Shockbyte Panel] Authentication System
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Weekly Panel Maintenance
  • Completed
    September 30, 2025 at 12:30 PM
    Completed
    September 30, 2025 at 12:30 PM
    Maintenance has completed successfully
  • In progress
    September 30, 2025 at 10:30 AM
    In progress
    September 30, 2025 at 10:30 AM
    Maintenance is now in progress
  • Planned
    September 30, 2025 at 10:30 AM
    Planned
    September 30, 2025 at 10:30 AM

    To continuously enhance your experience with our panel, we roll out updates and improvements on a weekly basis during a scheduled maintenance window.

    During this time, we will be implementing the latest changes, which include:

    • ✨ New Features — expanding panel capabilities to give you more tools and flexibility

    • 🚀 Performance & Stability Improvements — making everything faster and more reliable

    • 🔐 Security Enhancements — keeping your data and infrastructure safe

    We’ve allocated a 2-hour window to methodically roll out these updates across our panel infrastructure. While the upgrade process is designed to be seamless, you may briefly see a “server connection lost” message on your server overview. This is expected and should resolve itself within a couple of minutes.

    ⚠️ Important: Your game server itself should not be affected by this maintenance. However, if you do encounter any unexpected issues, please don’t hesitate to contact support by opening a ticket.

    Thank you for your continued support and understanding!

Weekly Panel Maintenance
  • Completed
    September 23, 2025 at 12:30 PM
    Completed
    September 23, 2025 at 12:30 PM
    Maintenance has completed successfully
  • In progress
    September 23, 2025 at 10:30 AM
    In progress
    September 23, 2025 at 10:30 AM
    Maintenance is now in progress
  • Planned
    September 23, 2025 at 10:30 AM
    Planned
    September 23, 2025 at 10:30 AM

    To continuously enhance your experience with our panel, we roll out updates and improvements on a weekly basis during a scheduled maintenance window.

    During this time, we will be implementing the latest changes, which include:

    • ✨ New Features — expanding panel capabilities to give you more tools and flexibility

    • 🚀 Performance & Stability Improvements — making everything faster and more reliable

    • 🔐 Security Enhancements — keeping your data and infrastructure safe

    We’ve allocated a 2-hour window to methodically roll out these updates across our panel infrastructure. While the upgrade process is designed to be seamless, you may briefly see a “server connection lost” message on your server overview. This is expected and should resolve itself within a couple of minutes.

    ⚠️ Important: Your game server itself should not be affected by this maintenance. However, if you do encounter any unexpected issues, please don’t hesitate to contact support by opening a ticket.

    Thank you for your continued support and understanding!

[Game Servers, DE] Scheduled Data Centre Maintenance
  • Completed
    September 18, 2025 at 4:00 PM
    Completed
    September 18, 2025 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    September 17, 2025 at 5:00 AM
    In progress
    September 17, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    September 17, 2025 at 5:00 AM
    Planned
    September 17, 2025 at 5:00 AM

    We have scheduled a maintenance window for the power systems at our primary data centre in Frankfurt, Germany. During this time, a section of our Frankfurt infrastructure will operate with reduced power supply redundancy while our data centre partner carries out on-site maintenance.

    No impact on customer services is expected. Our systems will continue to operate with 2N+1 redundancy throughout this period, ensuring more than sufficient capacity to maintain full service availability. This notice is provided as a precaution and to keep you informed.

Weekly Panel Maintenance
  • Completed
    September 16, 2025 at 11:30 AM
    Completed
    September 16, 2025 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    September 16, 2025 at 9:36 AM
    In progress
    September 16, 2025 at 9:36 AM
    Maintenance is now in progress.
  • Planned
    September 16, 2025 at 9:30 AM
    Planned
    September 16, 2025 at 9:30 AM

    To continuously enhance your experience with our panel, we roll out updates and improvements on a weekly basis during a scheduled maintenance window.

    During this time, we will be implementing the latest changes, which include:

    • ✨ New Features — expanding panel capabilities to give you more tools and flexibility

    • 🚀 Performance & Stability Improvements — making everything faster and more reliable

    • 🔐 Security Enhancements — keeping your data and infrastructure safe

    We’ve allocated a 2-hour window to methodically roll out these updates across our panel infrastructure. While the upgrade process is designed to be seamless, you may briefly see a “server connection lost” message on your server overview. This is expected and should resolve itself within a couple of minutes.

    ⚠️ Important: Your game server itself should not be affected by this maintenance. However, if you do encounter any unexpected issues, please don’t hesitate to contact support by opening a ticket.

    Thank you for your continued support and understanding!

Sep 2025 to Nov 2025

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