Website (shockbyte.com) - Operational
Website (shockbyte.com)
Billing System (shockbyte.com/billing) - Operational
Control Panel (panel.shockbyte.com) - Operational
Control Panel (panel.shockbyte.com)
Notice history
Jan 2024
- ResolvedResolved
This incident has been resolved.
- UpdateUpdate
Solutions and information for many common issues can be found on the following page: https://shockbyte.com/billing/knowledgebase/1192/Palworld-Server-Known-Issues-and-Common-Fixes.html This page will be kept up to date with any new information.
- MonitoringMonitoring
Shockbyte acknowledges and is aware of several issues affecting Palworld servers: - Worlds and characters being reset - Servers are, at times, unable to be seen in the server list - Server configuration resets - Additionally, being unable to find server configuration files - Certain servers crash and time out. Many of these issues are caused by optimisation and error fixes required in the server software directly, meaning we are relying on the game developer for fixes. We recommend keeping track of official communication from the Palworld team through their Community Discord or Twitter/X account. We’d like to thank everybody for their extended patience during this busy period and note that we will be applying compensation to all affected by delays.
Dec 2023
- CompletedDecember 21, 2023 at 4:08 PMCompletedDecember 21, 2023 at 4:08 PM
The scheduled maintenance has been completed.
- In progressDecember 21, 2023 at 1:05 PMIn progressDecember 21, 2023 at 1:05 PM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- PlannedDecember 21, 2023 at 1:02 PMPlannedDecember 21, 2023 at 1:02 PM
(Not all servers will be affected - scroll down to find out if your server is affected by this maintenance) We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. On Thursday 21st December, beginning at 1pm UTC, we will be upgrading the hardware of many servers. We expect a downtime of up to 3 hours during the switchover period, however the actual length will vary (it could be shorter or longer). We have blocked out 4 hours for this maintenance, however we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise impact to customers. If you would like to schedule an early transfer before the maintenance (to avoid the maintenance), please submit a support ticket from the client area with the title "Maintenance Transfer" and we will make every effort to accommodate your request. Please note that your Server IP will change if you choose to do this.
How do I know if my server is affected?
Your server ID, displayed on the Multicraft Control Panel, contains your node ID after the hyphen. An example would be 12345-23, where 23 is the node ID. You can check whether your server is affected by viewing the list of affected nodes below. Affected servers could be subject to an IP change, in which case you will receive an email with your updated IP address. Affected nodes: 4094, 4095, 4096, 4097
- CompletedDecember 20, 2023 at 4:07 PMCompletedDecember 20, 2023 at 4:07 PM
The scheduled maintenance has been completed.
- In progressDecember 20, 2023 at 9:17 AMIn progressDecember 20, 2023 at 9:17 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- PlannedDecember 20, 2023 at 9:16 AMPlannedDecember 20, 2023 at 9:16 AM
(Not all servers will be affected - scroll down to find out if your server is affected by this maintenance) We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. On Wednesday 20th December, beginning at 9am UTC, we will be upgrading the hardware of many servers. We expect a downtime of up to 3 hours during the switchover period, however the actual length will vary (it could be shorter or longer). We have blocked out 8 hours for this maintenance, however we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise impact to customers. If you would like to schedule an early transfer before the maintenance (to avoid the maintenance), please submit a support ticket from the client area with the title "Maintenance Transfer" and we will make every effort to accommodate your request. Please note that your Server IP will change if you choose to do this.
How do I know if my server is affected?
Your server ID, displayed on the Multicraft Control Panel, contains your node ID after the hyphen. An example would be 12345-23, where 23 is the node ID. You can check whether your server is affected by viewing the list of affected nodes below. Affected servers could be subject to an IP change, in which case you will receive an email with your updated IP address. Affected nodes: 4186, 3362, 5119, 53107, 53046, 53051
- CompletedDecember 19, 2023 at 6:46 PMCompletedDecember 19, 2023 at 6:46 PM
The scheduled maintenance has been completed.
- In progressDecember 19, 2023 at 9:00 AMIn progressDecember 19, 2023 at 9:00 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- UpdateDecember 19, 2023 at 8:00 AMPlannedDecember 19, 2023 at 8:00 AM
Maintenance will begin as scheduled in 60 minutes.
- PlannedDecember 18, 2023 at 11:22 AMPlannedDecember 18, 2023 at 11:22 AM
(Not all servers will be affected - scroll down to find out if your server is affected by this maintenance) We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. On Tuesday 19th December, beginning at 9am UTC, we will be upgrading the hardware of many servers. We expect a downtime of up to 3 hours during the switchover period, however the actual length will vary (it could be shorter or longer). We have blocked out 8 hours for this maintenance, however we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise impact to customers. If you would like to schedule an early transfer before the maintenance (to avoid the maintenance), please submit a support ticket from the client area with the title "Maintenance Transfer" and we will make every effort to accommodate your request. Please note that your Server IP will change if you choose to do this.
How do I know if my server is affected?
Your server ID, displayed on the Multicraft Control Panel, contains your node ID after the hyphen. An example would be 12345-23, where 23 is the node ID. You can check whether your server is affected by viewing the list of affected nodes below. Affected servers could be subject to an IP change, in which case you will receive an email with your updated IP address. Affected nodes: 3002, 53104, 53097, 53044, 53045, 53112, 53001
- CompletedDecember 14, 2023 at 5:00 PMCompletedDecember 14, 2023 at 5:00 PM
The scheduled maintenance has been completed.
- In progressDecember 14, 2023 at 9:00 AMIn progressDecember 14, 2023 at 9:00 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- UpdateDecember 14, 2023 at 8:00 AMPlannedDecember 14, 2023 at 8:00 AM
Maintenance will begin as scheduled in 60 minutes.
- PlannedDecember 13, 2023 at 11:42 AMPlannedDecember 13, 2023 at 11:42 AM
(Not all servers will be affected - scroll down to find out if your server is affected by this maintenance) We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. On Thursday 14th December, beginning at 9am UTC, we will be upgrading the hardware of many servers. We expect a downtime of up to 3 hours during the switchover period, however the actual length will vary (it could be shorter or longer). We have blocked out 8 hours for this maintenance, however we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise impact to customers. If you would like to schedule an early transfer before the maintenance (to avoid the maintenance), please submit a support ticket from the client area with the title "Maintenance Transfer" and we will make every effort to accommodate your request. Please note that your Server IP will change if you choose to do this.
How do I know if my server is affected?
Your server ID, displayed on the Multicraft Control Panel, contains your node ID after the hyphen. An example would be 12345-23, where 23 is the node ID. You can check whether your server is affected by viewing the list of affected nodes below. Affected servers could be subject to an IP change, in which case you will receive an email with your updated IP address. Affected nodes: 53102, 53106, 53050, 53113, 53101, 53039, 53198, 53199
Nov 2023
- CompletedNovember 20, 2023 at 5:09 PMCompletedNovember 20, 2023 at 5:09 PM
The scheduled maintenance has been completed.
- In progressNovember 20, 2023 at 1:15 PMIn progressNovember 20, 2023 at 1:15 PM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- PlannedNovember 20, 2023 at 1:05 PMPlannedNovember 20, 2023 at 1:05 PM
(Not all servers will be affected - scroll down to find out if your server is affected by this maintenance) We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. On Monday 20th November, beginning at 1pm UTC, we will be upgrading the hardware of many servers. We expect a downtime of up to 3 hours during the switchover period, however the actual length will vary (it could be shorter or longer). We have blocked out 8 hours for this maintenance, however we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise impact to customers. If you would like to schedule an early transfer before the maintenance (to avoid the maintenance), please submit a support ticket from the client area with the title "Maintenance Transfer" and we will make every effort to accommodate your request. Please note that your Server IP will change if you choose to do this.
How do I know if my server is affected?
Your server ID, displayed on the Multicraft Control Panel, contains your node ID after the hyphen. An example would be 12345-23, where 23 is the node ID. You can check whether your server is affected by viewing the list of affected nodes below. Affected servers could be subject to an IP change, in which case you will receive an email with your updated IP address. Affected nodes: 209, 502, 504
- CompletedNovember 17, 2023 at 6:15 PMCompletedNovember 17, 2023 at 6:15 PM
The scheduled maintenance has been completed.
- In progressNovember 17, 2023 at 9:00 AMIn progressNovember 17, 2023 at 9:00 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- UpdateNovember 17, 2023 at 8:00 AMPlannedNovember 17, 2023 at 8:00 AM
Maintenance will begin as scheduled in 60 minutes.
- PlannedNovember 16, 2023 at 3:14 PMPlannedNovember 16, 2023 at 3:14 PM
(Not all servers will be affected - scroll down to find out if your server is affected by this maintenance) We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. On Friday 17th November, beginning at 9am UTC, we will be upgrading the hardware of many servers in our North America location. We expect a downtime of up to 3 hours during the switchover period, however the actual length will vary (it could be shorter or longer). We have blocked out 8 hours for this maintenance, however we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise impact to customers. If you would like to schedule an early transfer before the maintenance (to avoid the maintenance), please submit a support ticket from the client area with the title "Maintenance Transfer" and we will make every effort to accommodate your request. Please note that your Server IP will change if you choose to do this.
How do I know if my server is affected?
Your server ID, displayed on the Multicraft Control Panel, contains your node ID after the hyphen. An example would be 12345-23, where 23 is the node ID. You can check whether your server is affected by viewing the list of affected nodes below. Affected servers could be subject to an IP change, in which case you will receive an email with your updated IP address. Affected nodes: 748, 1513, 192, 208, 193, 195, 194
- CompletedNovember 16, 2023 at 8:10 PMCompletedNovember 16, 2023 at 8:10 PM
The scheduled maintenance has been completed.
- In progressNovember 16, 2023 at 12:10 PMIn progressNovember 16, 2023 at 12:10 PM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- PlannedNovember 16, 2023 at 12:09 PMPlannedNovember 16, 2023 at 12:09 PM
(Not all servers will be affected - scroll down to find out if your server is affected by this maintenance) We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. On Thursday 16th November, beginning at 12pm UTC, we will be upgrading the hardware of many servers in our North America location. We expect a downtime of up to 3 hours during the switchover period, however the actual length will vary (it could be shorter or longer). We have blocked out 8 hours for this maintenance, however we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise impact to customers. If you would like to schedule an early transfer before the maintenance (to avoid the maintenance), please submit a support ticket from the client area with the title "Maintenance Transfer" and we will make every effort to accommodate your request. Please note that your Server IP will change if you choose to do this.
How do I know if my server is affected?
Your server ID, displayed on the Multicraft Control Panel, contains your node ID after the hyphen. An example would be 12345-23, where 23 is the node ID. You can check whether your server is affected by viewing the list of affected nodes below. Affected servers could be subject to an IP change, in which case you will receive an email with your updated IP address. Affected nodes: 172, 181, 187, 188, 180, 190
- CompletedNovember 15, 2023 at 1:51 PMCompletedNovember 15, 2023 at 1:51 PM
The scheduled maintenance has been completed.
- In progressNovember 15, 2023 at 10:01 AMIn progressNovember 15, 2023 at 10:01 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- PlannedNovember 15, 2023 at 9:50 AMPlannedNovember 15, 2023 at 9:50 AM
(Not all servers will be affected - scroll down to find out if your server is affected by this maintenance) We occasionally perform hardware upgrades to ensure we are always providing the best and latest hardware for our customers. On Wednesday 15th November, beginning at 10am UTC, we will be upgrading the hardware of many servers in our North America location. We expect a downtime of up to 3 hours during the switchover period, however the actual length will vary (it could be shorter or longer). We have blocked out 8 hours for this maintenance, however we do not expect servers to be affected for the entire period. The upgrade will be performed as a rolling upgrade, which means affected servers will be upgraded at some point during the maintenance period - not necessarily at the beginning. Rest assured that we are making every effort to minimise impact to customers. If you would like to schedule an early transfer before the maintenance (to avoid the maintenance), please submit a support ticket from the client area with the title "Maintenance Transfer" and we will make every effort to accommodate your request. Please note that your Server IP will change if you choose to do this.
How do I know if my server is affected?
Your server ID, displayed on the Multicraft Control Panel, contains your node ID after the hyphen. An example would be 12345-23, where 23 is the node ID. You can check whether your server is affected by viewing the list of affected nodes below. Affected servers could be subject to an IP change, in which case you will receive an email with your updated IP address. Affected nodes: 748, 223, 224, 226, 172, 181, 187, 188, 180, 190