Shockbyte - Notice history

System Under Maintenance

Website (shockbyte.com) - Operational

100% - uptime
Sep 2024 · 100.00%Oct · 100.00%Nov · 100.00%

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Sep 2024
Oct 2024
Nov 2024

Billing System (shockbyte.com/billing) - Operational

100% - uptime
Sep 2024 · 100.00%Oct · 100.00%Nov · 99.986%

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Sep 2024
Oct 2024
Nov 2024

Control Panel (panel.shockbyte.com) - Operational

100% - uptime
Sep 2024 · 99.951%Oct · 100.00%Nov · 99.969%

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Sep 2024
Oct 2024
Nov 2024

Notice history

Nov 2024

Newly purchased and updated servers are unusable
  • Resolved
    Resolved

    All affected servers are in working order again, thank you for your patience.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. Our team is at work repairing the affected services.

  • Identified
    Identified

    We've identified the issue and are working on a fix. Any currently broken game servers will be repaired by our team.

  • Investigating
    Investigating

    Newly created servers or servers that have had their instance switched, might get stuck in a state where they are no longer functional.

Client Area Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We're aware of an outage impacting our client area / billing system, and are working to identify the root cause of the issue.

Barotrauma servers crashing on start up.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
[Game Servers, AU] Service Disruption
  • Resolved
    Resolved

    This incident is now resolved.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are aware of issues affecting some servers in the region. This will result in "Server connection lost" appearing in your panel console or intermittent issues in-game.

    This is being investigated. We will notify of any updates. We apologise for any inconvenience caused.

[Game Servers, AU] Core Network Maintenance
  • Completedsafojaskfaokf
    November 13, 2024 at 6:30 AM
    Completed
    November 13, 2024 at 6:30 AM
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    November 13, 2024 at 3:30 AM
    In progress
    November 13, 2024 at 3:30 AM
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    November 13, 2024 at 3:30 AM
    Planned
    November 13, 2024 at 3:30 AM

    We have scheduled maintenance for our backbone network in Melbourne, Australia to roll out upgrades. No action is required from customers and there is no planned downtime for any services hosted in the region.

    While we have planned and prepared for no downtime or impact on customer services in the region, there may be a brief disruption in network connectivity for a few routes. This may only last a few seconds.

Oct 2024

Core Network Maintenance in Melbourne, Australia
  • Completedsafojaskfaokf
    October 29, 2024 at 4:30 AM
    Completed
    October 29, 2024 at 4:30 AM
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    October 29, 2024 at 3:00 AM
    In progress
    October 29, 2024 at 3:00 AM
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    October 29, 2024 at 3:00 AM
    Planned
    October 29, 2024 at 3:00 AM

    We have scheduled maintenance for our network in Melbourne, AU to upgrade a sector of the deployment. While we have planned and prepared for no downtime or impact on customer services in the region, there may be a brief disruption in network connectivity that may last a few seconds.

Minor Networking Outage in Dallas, Texas
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Fixes are now in place and access to any impacted services should be restored now. We will continue monitoring the situation to ensure all is well.

    We apologise for any inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    A minor networking incident has occurred impacting a few game servers, causing them to be unavailable on the panel and unreachable in-game. We are actively investigating the incident.

    Most game servers in the region continue to be available.

Network connectivity issues in Amsterdam
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We've applied a fix and are now monitoring the result, affected servers are now recovering.

  • Investigating
    Investigating

    Servers in Amsterdam might be unreachable due to network connectivity issues, our team is looking into the issue and identifying a fix.

Unreachable servers in Texas
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have applied a fix, and all affected servers should now be back online. We will continue to monitor the situation.

  • Identified
    Identified

    We've identified the issue and are working with our providers to resolve the outage.

  • Investigating
    Investigating

    We are currently investigating an incident where some servers in Texas are not reachable by our control panel.

Some game servers cannot be joined due to configuration issue
  • Resolved
    Resolved

    This incident has been resolved. All new servers that were purchased in the past 24 hours have been automatically restarted to ensure the impact is reduced.

  • Identified
    Identified

    We have identified the cause of the issues happening and are working on a solution.

  • Investigating
    Investigating

    We are currently looking into an issue where servers are not joinable, due to them being assigned 0 slots.

Sep 2024

[Shockbyte Panel: Melbourne Game Servers] Scheduled Downtime
  • Completedsafojaskfaokf
    September 24, 2024 at 12:00 AM
    Completed
    September 24, 2024 at 12:00 AM
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    September 23, 2024 at 12:00 PM
    In progress
    September 23, 2024 at 12:00 PM
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    September 23, 2024 at 12:00 PM
    Planned
    September 23, 2024 at 12:00 PM

    On September 23th at 10:00 PM AEST, we will be performing scheduled maintenance in our Melbourne region. We have blocked out 12 hours for this maintenance, however, we expect server downtime to last no more than 1 hour.

    Your server IP will not change.

    You can find more information about this maintenance in our blog post here: https://blog.shockbyte.com/server-stability-issues

    If you have any questions, please reach out to https://shockbyte.com/contact

[Shockbyte Panel: Melbourne Game Servers] Scheduled Downtime
  • Completedsafojaskfaokf
    September 20, 2024 at 8:39 PM
    Completed
    September 20, 2024 at 8:39 PM

    Maintenance for today has been completed. However, some updates took longer than anticipated but have been applied to the majority of servers.

    The remaining updates will be addressed during an upcoming maintenance window, which will be scheduled at a later point in time.

    You can find more information about this maintenance in our blog post here: https://blog.shockbyte.com/server-stability-issues

    If you have any questions, please reach out to https://shockbyte.com/contact

  • In progresssafojaskfaokf
    September 20, 2024 at 11:45 AM
    In progress
    September 20, 2024 at 11:45 AM
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    September 20, 2024 at 11:45 AM
    Planned
    September 20, 2024 at 11:45 AM

    On September 20th at 9:45 PM AEST, we will be performing scheduled maintenance in our Melbourne region. We have blocked out 12 hours for this maintenance, however, we expect server downtime to last no more than 1 hour.

    Your server IP will not change.

    You can find more information about this maintenance in our blog post here: https://blog.shockbyte.com/server-stability-issues

    If you have any questions, please reach out to https://shockbyte.com/contact

Panel is not loading
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are aware that the panel is not loading, we are investigating the issue.

Outage of Servers in California
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have resolved the incident and are now monitoring for any further issues.

  • Identified
    Identified

    We have identified an issue with file systems on some servers in California. We are working on resolving this as soon as possible, we apologise for any inconvenience this may cause.

Intermittent Networking Issues in California
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The situation has stabilized and we are now monitoring for any further issues. We apologise for any inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    We are aware of intermittent networking issues affecting some servers in California and are investigating.

Sep 2024 to Nov 2024

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